Last updated: September 2026
Information we collect
When you use our website or contact us, we may collect information that identifies or relates to you, including your name, email address, telephone number and information included in your enquiry.
We may also collect usage information automatically, such as your IP address, browser type and version, device information, pages visited, visit times and diagnostic data. Cookies and similar technologies may be used to operate, understand and improve the website. You can control cookies through your browser settings.
How we use your information
We may use personal information to provide and maintain our services, respond to enquiries, manage contractual relationships, communicate service information, understand website usage, improve our services and protect our systems.
Where permitted, we may provide information about related services or events. You can ask us to stop these communications at any time by contacting info@prospectaware.com.
Our lawful bases
Depending on the circumstances, we rely on consent, performance of a contract, compliance with a legal obligation or our legitimate interests as lawful bases for processing personal information.
Storage and retention
Personal information is stored electronically using appropriate safeguards. We keep it only for as long as needed for the purposes described here, or where necessary to meet legal obligations, resolve disputes and enforce agreements. Usage data may be retained for security, service improvement and legal requirements.
Your data-protection rights
Subject to applicable law, you may have rights to access, correct, erase or restrict the use of your personal information, object to processing and request data portability. There is normally no charge for exercising these rights, and we aim to respond within one month.
To make a request, email info@prospectaware.com.
Contact and complaints
If you have concerns about how we use personal information, contact ProspectAware Limited at info@prospectaware.com, call +44 845 299 7939, or write to 30 Orange Street, London, WC2H 7HH.
You may also complain to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, call 0303 123 1113, or visit ico.org.uk.